What delivery costs

One rate, applied at checkout, shown before you pay. We do not run free-delivery thresholds or promotional postage, because a price that changes depending on your basket is the thing people get caught out by.

Handling and transit, counted separately

Two separate periods make up your wait, and it helps to know which is which. Handling time is ours: 1 to 2 working days to pack your box by hand, label it and hand it to Royal Mail. Transit time is Royal Mail's: 2 to 3 working days from that point. Together that is 3 to 5 working days from the day you place the order.

Weekends and UK bank holidays are not working days and count toward neither figure, so an order placed late on a Friday usually begins its handling period on the Monday. A tracking number is emailed to you the moment your parcel is collected.

Remote areas

Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly and the Channel Islands usually take one to two working days longer than the times quoted. No surcharge applies.

If nobody is home

Royal Mail will attempt delivery, leave the parcel with a neighbour, or leave a card so you can rearrange delivery or collect from your local delivery office. Parcels are held for eighteen calendar days before being returned to us.

If a parcel comes back to us because nobody collected it, or because the address given was incomplete, we will refund the cost of the goods but not the £5 postage. We can send it out again once you pay for a new delivery.

Delayed parcels

Royal Mail treats a Tracked parcel as lost after ten working days from dispatch. Until then it is classed as delayed and we cannot open a claim. If your parcel has not arrived after ten working days, email us and we will send a replacement or refund you in full.

Gift orders

You can have an order sent directly to the recipient. No prices or invoices are ever included inside the box. Add your gift message at checkout and we will write it on the blank card included in every gift box.

Peak periods

Around Christmas, Valentine's Day and Mother's Day, Royal Mail networks are busier than usual. We publish last order dates on our home page each year and recommend ordering a few days earlier than you think you need to.